Privacy policy

Effective Date: February 21, 2026
Last Updated: February 21, 2026


 

 

Our Commitment to Your Privacy

At Stasis Science, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.


Quick Summary:


  • We collect information needed to process orders, provide customer service, and improve our website

  • We use industry-standard security measures to protect your data

  • We don't sell your personal information for marketing purposes

  • You have rights to access, correct, or delete your information

  • We comply with GDPR, CCPA, and other applicable privacy laws


Please read this policy to understand how we handle your information.


 

 

1. Information We Collect

Information You Provide to Us

When You Place an Order:


  • Name (first and last)

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely by third-party processors - we don't store complete credit card numbers)


When You Create an Account:


  • Login credentials (email and password)

  • Account preferences

  • Order history

  • Saved addresses

  • Subscription settings and preferences


When You Contact Customer Service:


  • Email correspondence

  • Support inquiries and ticket information

  • Return and refund requests

  • Feedback and product reviews

  • Any information you choose to share about your experience


Subscription Information:


  • Subscription frequency and preferences

  • Auto-renewal settings

  • Payment method for recurring charges

  • Subscription modification history

Information Collected Automatically

When You Visit Our Website:


Technical Information:


  • IP address

  • Browser type and version

  • Device type (mobile, desktop, tablet)

  • Operating system

  • Screen resolution

  • Referring website/URL

  • Internet service provider


Usage Information:


  • Pages you visit and time spent on each page

  • Products you view

  • Items added to cart

  • Search terms used on our site

  • Clicks and navigation path

  • Date and time of visits

  • Session duration


Location Information:


  • Approximate geographic location based on IP address (country, state, city level)

  • We do not collect precise GPS coordinates


Cookies and Similar Technologies: We use cookies and similar tracking technologies. See the Cookies section below for details.

Information from Third Parties

Payment Processors:


  • Transaction status and confirmation

  • Fraud risk assessment indicators

  • Payment verification results

  • Chargeback notifications and details


Shipping Carriers:


  • Delivery tracking updates

  • Delivery confirmation with timestamp

  • Photo confirmation of delivery (if available)

  • Signature confirmation (if applicable)

  • Delivery attempt information


Fraud Prevention Services:


  • Risk scores and fraud indicators

  • Device fingerprinting data

  • Pattern analysis and behavioral signals

  • Cross-merchant fraud patterns


Marketing and Analytics Platforms:


  • How you interact with our advertisements

  • Conversion and attribution data

  • Aggregated audience demographics

  • Website traffic sources


 

 

2. How We Use Your Information

Order Processing and Fulfillment

We use your information to:


  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Send order confirmations and shipping updates

  • Provide tracking information

  • Handle delivery issues

Customer Service and Support

We use your information to:


  • Respond to your inquiries and requests

  • Process returns and refunds

  • Resolve order issues or complaints

  • Provide product usage guidance

  • Manage your subscription account

Payment and Fraud Prevention

We use your information to:


  • Process payments securely through third-party processors

  • Verify billing information and payment methods

  • Detect and prevent fraudulent transactions and chargebacks

  • Identify suspicious order patterns and account abuse

  • Contest invalid or fraudulent chargebacks with evidence

  • Protect against promotion and discount abuse

  • Monitor for multi-account fraud


We retain transaction data, IP addresses, device fingerprints, email correspondence, and related information for up to 3 years for fraud prevention and chargeback defense purposes. This retention period is necessary to protect our business from fraud and to respond to payment disputes that can be filed up to several years after a transaction.

Marketing and Communications

With appropriate consent or where permitted by law, we use your information to:


  • Send promotional emails about products, sales, and special offers

  • Display relevant advertisements on social media and other websites

  • Send abandoned cart reminders

  • Request product reviews and feedback

  • Share company updates and news

  • Personalize your shopping experience


You can opt out of marketing emails using the unsubscribe link in any promotional email or by contacting support@stasisscience.com.


Transactional emails (order confirmations, shipping notifications, password resets, customer service responses) are essential communications that cannot be opted out of while you have active orders or an account.

Website Analytics and Improvement

We use your information to:


  • Understand how visitors use our website

  • Analyze which products and content are popular

  • Improve website design, navigation, and user experience

  • Test new features and functionality

  • Monitor website performance and fix technical issues

  • Optimize checkout and conversion processes

Legal Compliance and Protection

We use your information to:


  • Comply with applicable laws and regulations

  • Respond to legal requests (subpoenas, court orders, government investigations)

  • Enforce our Terms of Service and other policies

  • Protect our rights, property, and safety

  • Protect customers from fraud and abuse

  • Investigate and prevent illegal activity

  • Defend against legal claims


 

 

3. How We Share Your Information

We do not sell your personal information to third parties for their marketing purposes.


We share information only in the following circumstances:

Service Providers and Business Partners

We work with trusted third-party service providers who help us operate our business. These providers are contractually obligated to protect your information and use it only for the purposes we specify.


Payment Processing:


  • Secure payment processors handle credit card and payment transactions

  • We do not store complete credit card numbers on our servers (only tokenized references)

  • Processors receive billing information, transaction amounts, and payment details necessary to process your order

  • All payment processing complies with PCI DSS security standards


Fulfillment:


  • Our fulfillment partners receive order details to pick, pack, and ship your products

  • They receive your name, shipping address, phone number, and product/quantity information

  • All fulfillment occurs within the United States

  • These partners do not use your information for any other purpose


Shipping and Delivery:


  • Shipping carriers receive recipient name, address, phone number, and package information

  • Carriers provide tracking updates and delivery confirmation

  • Delivery photos or signatures (when applicable) are shared with us for verification


Email and Communication Services:


  • Email service providers send order confirmations, shipping updates, and marketing emails on our behalf

  • Customer service platforms help us manage support tickets and correspondence

  • These providers access message content only to deliver communications


Analytics and Advertising:


  • Website analytics services (such as Google Analytics) receive usage data and browsing behavior to help us understand website performance

  • Advertising platforms (such as Meta Ads, Google Ads) receive conversion data and audience information for ad targeting and measurement

  • Marketing automation platforms manage email campaigns and customer segmentation

  • These services may use cookies and tracking technologies as described in our Cookies section


Fraud Prevention and Security:


  • Fraud detection services receive transaction data, device information, IP addresses, and behavioral patterns

  • We participate in e-commerce fraud prevention networks that help merchants identify and prevent fraudulent activity across platforms

  • For suspected fraud or abuse, we share relevant information (name, address, email, payment data, device fingerprints, order patterns) with these networks


This fraud prevention sharing helps protect both our business and honest customers from criminals who commit serial fraud, abuse refund policies, or engage in chargeback fraud across multiple merchants.

Legal Requirements and Protection

We may disclose your information when:


  • Required by law (subpoena, court order, legal process)

  • Necessary to comply with government investigations or regulatory requests

  • Needed to enforce our Terms of Service, Return Policy, or other agreements

  • Required to protect against fraud, security threats, illegal activity, or violations of our policies

  • Necessary to protect the rights, property, or safety of Stasis Science, our customers, or the public

  • Responding to valid legal requests from law enforcement

Business Transfers

If Stasis Science is acquired, merged, or undergoes a business transfer:


  • Your information may be transferred to the new entity as part of the business assets

  • The new entity will be required to honor this Privacy Policy

  • We will notify you via email and/or prominent website notice of any change in ownership or control of your information

With Your Consent

We may share your information for other purposes with your explicit consent. We'll clearly explain what information will be shared and why before you consent.

Aggregated and Anonymized Data

We may create aggregated or anonymized data that cannot identify you personally by removing identifying details. This data is not subject to this Privacy Policy and may be used and shared for any purpose, including:


  • Industry research and benchmarking

  • Business analytics and reporting

  • Product development and improvement

  • Marketing insights and trend analysis


 

 

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit and preferences.

Types of Cookies We Use

Essential Cookies (Required):


  • Enable basic website functionality

  • Remember items in your shopping cart

  • Maintain your login session

  • Essential for checkout and order processing

  • Cannot be disabled without breaking site functionality


Analytics Cookies:


  • Help us understand how visitors use our website

  • Track page views, bounce rates, and user flow

  • Identify popular products and content

  • Monitor website performance and errors

  • We use services like Google Analytics


Marketing and Advertising Cookies:


  • Show you relevant ads on other websites and platforms

  • Track ad performance and conversions

  • Prevent you from seeing the same ad repeatedly

  • Measure the effectiveness of marketing campaigns

  • Used by platforms like Meta (Facebook/Instagram) and Google Ads


Preference Cookies:


  • Remember your settings and preferences

  • Personalize your experience on return visits

  • Store language, region, or display preferences

Managing Cookies

Browser Controls: Most browsers allow you to:


  • View and delete cookies

  • Block cookies from specific websites

  • Block all cookies (may break website functionality)

  • Receive notifications when cookies are set


Check your browser's help section for cookie management instructions.


Opt-Out Options:



Note: Blocking or deleting cookies may affect website functionality and your user experience.

Other Tracking Technologies

Pixel Tags/Web Beacons: Small invisible images embedded in emails or web pages that tell us:


  • Whether you opened an email

  • Which links you clicked

  • Whether you viewed certain content


Device Fingerprinting: Collection of device and browser characteristics to create a unique identifier for fraud prevention and security purposes.


 

 

5. Data Security

How We Protect Your Information

We implement industry-standard security measures to protect your information:


Technical Safeguards:


  • Encryption of sensitive data in transit (SSL/TLS)

  • Secure, encrypted storage of data at rest

  • Tokenization of payment information

  • Regular security audits and vulnerability assessments

  • Firewalls and intrusion detection systems

  • Secure access controls and authentication


Organizational Safeguards:


  • Employee training on data privacy and security

  • Strict access controls (employees access only data needed for their role)

  • Background checks for employees with data access

  • Confidentiality agreements with all service providers

  • Regular security policy reviews and updates


Payment Security:


  • We do not store complete credit card numbers

  • Payment processing complies with PCI DSS standards

  • Payments are processed by certified third-party processors

  • Card data is tokenized for subscription billing

Limitations

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information. You're responsible for:


  • Keeping your account password secure

  • Not sharing your login credentials

  • Using secure internet connections (avoid public Wi-Fi for sensitive transactions)

  • Monitoring your accounts for unauthorized activity


If you believe your account has been compromised, contact us immediately at support@stasisscience.com.


 

 

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.

Account and Order Information

Active Accounts:


  • Retained as long as your account is active

  • You can request deletion (subject to legal retention requirements)


Order History:


  • Retained indefinitely for business records, accounting, and tax compliance

  • Required by law for financial record-keeping

  • May be anonymized after account deletion


Closed/Inactive Accounts:


  • May be deleted after extended inactivity

  • Order history retained for legal/tax purposes

  • You can request deletion at any time

Payment Information

Credit Card Data:


  • We don't store complete credit card numbers

  • Payment tokens retained until subscription is canceled or you remove the payment method

  • Historical transaction records retained for accounting and fraud prevention


Transaction Records:


  • Retained for up to 3 years for chargeback defense, fraud prevention, and dispute resolution

  • Includes transaction details, IP addresses, device fingerprints, correspondence

Communication and Support Data

Customer Service Emails:


  • Retained for quality assurance and training

  • Typically deleted 2-3 years after last interaction

  • May be retained longer if related to disputes or legal matters


Marketing Data:


  • Email subscribers: Retained until you unsubscribe

  • After unsubscribing: Email retained on suppression list to prevent re-subscription

  • Analytics and behavioral data: Aggregated data retained indefinitely

Fraud Prevention Data

High-Risk Accounts:


  • Information about fraudulent accounts, chargebacks, and abuse patterns retained up to 3 years

  • Shared with fraud prevention networks to protect the e-commerce ecosystem

  • Essential for preventing repeat fraud across platforms

Legal Hold

If information is subject to litigation, investigation, or legal request, we retain it until the matter is resolved, regardless of other retention periods.

Data Deletion

When we delete your information:


  • Personal identifiers are removed or anonymized

  • Order history may be retained in anonymized form for business records

  • Legal compliance data (fraud, tax) retained as required by law

  • Deletion is permanent and cannot be undone


 

 

7. Your Privacy Rights

Your rights vary based on your location. Below are rights available to different users.

Rights for All Users

Access: Request a copy of the personal information we hold about you


Correction: Request correction of inaccurate or incomplete information


Deletion: Request deletion of your information (subject to legal retention requirements)


Opt-Out: Unsubscribe from marketing emails at any time

Additional Rights for EU/UK Residents (GDPR)

If you're located in the European Union or United Kingdom, you have additional rights:


Data Portability:


  • Receive your data in a structured, commonly used, machine-readable format

  • Transfer your data to another service provider where technically feasible


Object to Processing:


  • Object to processing of your data for direct marketing (we'll stop immediately)

  • Object to processing based on legitimate interests (we'll assess and respond)


Restrict Processing:


  • Request restriction of processing in certain circumstances (e.g., while we verify data accuracy)


Withdraw Consent:


  • Withdraw consent for processing based on consent at any time

  • Doesn't affect the lawfulness of processing before withdrawal


Lodge a Complaint:


  • File a complaint with your local data protection authority (supervisory authority)

  • You can find your authority at edpb.europa.eu


Automated Decision-Making:


  • We don't make decisions solely based on automated processing that significantly affect you

  • Fraud detection uses automated systems but with human review for significant actions


Legal Basis for Processing:


We process your data based on:


  • Contract Performance: To fulfill orders, provide services, and manage subscriptions

  • Legitimate Interests: Fraud prevention, website analytics, customer service improvement, security

  • Consent: Marketing communications, optional analytics cookies, social media integration

  • Legal Obligations: Tax compliance, responding to legal requests, regulatory requirements

Additional Rights for California Residents (CCPA/CPRA)

If you're a California resident:


Right to Know: Request disclosure of:


  • Categories of personal information collected

  • Specific pieces of personal information we hold

  • Sources of personal information

  • Business or commercial purposes for collection

  • Categories of third parties we share with


Right to Delete:


  • Request deletion of personal information we collected (subject to legal exceptions)

  • We may retain information necessary for fraud prevention, legal compliance, or completing transactions


Right to Opt-Out of Sale:


  • We don't "sell" personal information as defined by CCPA

  • We share data with service providers and for fraud prevention as described in this policy

  • If we ever engage in data sales, we'll provide an opt-out mechanism


Right to Correct:


  • Request correction of inaccurate personal information


Right to Limit Use of Sensitive Personal Information:


  • We don't use sensitive personal information in ways that trigger this right

  • Health information you voluntarily share is used only for customer service


Right to Non-Discrimination:


  • We won't discriminate against you for exercising your CCPA rights

  • Same service quality, prices, and functionality regardless of rights exercised


Authorized Agent:


  • You may designate an authorized agent to make requests on your behalf

  • We may require proof of authorization


CCPA Categories of Personal Information:


We collect and use the following categories as defined by CCPA:


  • Identifiers (name, email, address, IP, device ID)

  • Commercial information (order history, purchase records)

  • Internet activity (browsing history, interactions with our site/ads)

  • Geolocation data (approximate location from IP)

  • Inferences (preferences, characteristics, behavior patterns)

How to Exercise Your Rights

To submit a request:


  1. Email: support@stasisscience.com

  2. Subject Line: "Privacy Rights Request" or "CCPA Request" (for California residents)

  3. Include:

    • Your full name

    • Email address associated with your account

    • Specific right you're exercising (access, deletion, correction, etc.)

    • Enough information to verify your identity


Verification:


  • We'll verify your identity before fulfilling requests

  • May require you to verify email address and order history

  • For sensitive requests, additional verification may be required


Response Time:


  • GDPR requests: Within 30 days (may extend to 60 days for complex requests)

  • CCPA requests: Within 45 days (may extend to 90 days for complex requests)

  • We'll acknowledge receipt and provide expected timeline


Fees:


  • Most requests are free

  • Excessive, repetitive, or manifestly unfounded requests may incur a reasonable fee

  • We'll notify you before charging any fee


 

 

8. Children's Privacy

Our website and products are not intended for anyone under 18 years of age.


We do not knowingly collect information from children under 18. Our products are intended for adults only.


If we discover we've collected information from someone under 18:


  • We'll delete the information immediately

  • We'll cancel any pending orders and issue refunds

  • We'll take steps to prevent future underage purchases


If you're a parent/guardian and believe your child provided information to us, contact support@stasisscience.com immediately with:


  • Child's name and age

  • Email or account information used

  • Order details (if applicable)


We take children's privacy seriously and will act promptly to protect minors.


 

 

9. International Data Transfers

Where Your Data Is Processed

Stasis Science is based in the United States. Our manufacturing, fulfillment, and data processing occur primarily in the United States.


If you're located outside the United States:


  • Your information will be transferred to and processed in the United States

  • The United States may have different data protection laws than your country

  • By using our website and purchasing products, you consent to this transfer

Protections for International Transfers

For EU/UK Residents:


  • We rely on appropriate transfer mechanisms (Standard Contractual Clauses, adequacy decisions, or other approved methods)

  • We require service providers to implement adequate safeguards

  • We take steps to ensure your information receives appropriate protection


For Other International Customers:


  • We implement the same security measures regardless of location

  • Service providers are contractually required to protect your information

  • We comply with applicable local privacy laws


 

 

10. California "Shine the Light" Law

California Civil Code Section 1798.83 allows California residents to request information about disclosure of personal information to third parties for direct marketing.


Our Practice: We do not share personal information with third parties for their direct marketing purposes.


If our practices change in the future, we'll:


  • Update this Privacy Policy

  • Provide opt-out or opt-in mechanisms as required

  • Respond to "Shine the Light" requests as required by law


 

 

11. Nevada Privacy Rights

Nevada residents have the right to opt out of the "sale" of personal information.


Our Practice: We do not sell personal information as defined by Nevada law.


If you're a Nevada resident and want to exercise this right or have questions, contact support@stasisscience.com with subject line "Nevada Privacy Request."


 

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:


  • Changes in our business practices

  • New technologies or features

  • Legal or regulatory requirements

  • Feedback from customers or regulators


When we make changes:


  • The "Last Updated" date at the top will be updated

  • Material changes will be communicated via email to account holders or prominent website notice

  • Continued use of our website after changes constitutes acceptance of the updated policy


We encourage you to review this policy periodically to stay informed about how we protect your information.


Previous versions of this policy may be available upon request for your records.


 

 

13. Third-Party Services and Links

Our website may contain links to third-party websites, services, or integrations (social media, payment processors, shipping carriers, etc.).


Important:


  • This Privacy Policy applies only to Stasis Science

  • We're not responsible for the privacy practices of third parties

  • Third-party websites have their own privacy policies

  • We encourage you to read their policies before providing information


Third-party services we may use:


  • Social media platforms (Facebook, Instagram, TikTok, etc.)

  • Payment processors

  • Shipping carriers and tracking services

  • Email marketing platforms

  • Analytics and advertising services

  • Customer service platforms


These services may collect information directly from you or through cookies and tracking technologies. Review their privacy policies for details.


 

 

14. Additional Privacy Information

No Sale of Personal Information

To be absolutely clear: We do not sell your personal information to data brokers, advertisers, or other third parties for monetary compensation.


We share data with service providers who help us operate our business (as described in Section 3), but this is not considered a "sale" under privacy laws because:


  • These are service relationships, not sales

  • Providers are contractually prohibited from using data for their own purposes

  • Data is shared only to provide services to us and our customers

Fraud Prevention Data Sharing

To protect our business and customers from fraud, we participate in fraud prevention networks.


What this means:


  • We may share information about fraudulent accounts and transactions with fraud prevention services

  • This helps identify criminals who commit fraud across multiple merchants

  • Shared information includes: name, address, email, payment data (tokenized), device fingerprints, IP addresses, chargeback history


Why it's necessary:


  • Prevents serial fraudsters from victimizing multiple businesses

  • Protects honest customers from being caught up in fraud investigations

  • Reduces costs and prices by minimizing fraud losses

  • Required for effective chargeback defense and dispute resolution


This sharing is permitted under privacy laws as necessary for our legitimate business interests in fraud prevention and security.

Marketing and Advertising Partners

We work with advertising platforms to show you relevant ads:


How it works:


  • We share conversion data (someone purchased after seeing an ad)

  • Platforms use cookies to track ad performance

  • We upload customer lists for "lookalike" audience targeting

  • We don't share sensitive health information with advertisers


Your controls:


  • Opt out of marketing emails (doesn't affect transactional emails)

  • Adjust privacy settings on social media platforms

  • Use browser cookie controls or opt-out tools

  • Install ad blockers or tracking protection

Email Communications

Marketing Emails:


  • Opt out anytime using unsubscribe link

  • Unsubscribe processes within 10 business days

  • Email remains on suppression list to prevent re-subscription


Transactional Emails:


  • Cannot be opted out of while account is active

  • Includes: order confirmations, shipping updates, password resets, refund notifications

  • Essential for service delivery

Cross-Device Tracking

We may link your activity across devices to:


  • Provide a seamless experience when you switch devices

  • Prevent fraud (e.g., detect unusual login patterns)

  • Show relevant ads across devices

  • Understand customer journey and improve user experience


This linking is based on login activity, device fingerprints, and cookies.


 

 

15. Contact Us

Questions, concerns, or requests about privacy?


General Privacy Inquiries: Email: support@stasisscience.com
Subject: "Privacy Inquiry"
Response time: 12-24 hours (business days)


Privacy Rights Requests (Access, Deletion, Correction): Email: support@stasisscience.com
Subject: "Privacy Rights Request"
Include: Your name, email, specific right you're exercising, information to verify identity


GDPR/EU Privacy Inquiries: Email: support@stasisscience.com
Subject: "GDPR Request"
We'll respond in accordance with GDPR requirements


CCPA/California Privacy Inquiries: Email: support@stasisscience.com
Subject: "CCPA Request"
We'll respond in accordance with CCPA requirements


Mailing Address:
Stasis Science
9100 Wilshire Blvd. East Tower Suite 333
Beverly Hills, CA 90212
United States


Note: We don't have a dedicated Data Protection Officer or EU representative, but we take all privacy inquiries seriously and respond in compliance with applicable laws.


 

 

Your Consent

By using our website, creating an account, or purchasing our products, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described.


If you don't agree with this policy, please don't use our website or services.