Shipping policy

Effective Date: February 21, 2026
Last Updated: February 21, 2026


 

 

Our Commitment to Fast & Reliable Shipping

At Stasis Science, we work hard to get your SubZero out the door quickly and delivered safely. Below you'll find everything you need to know about how we process and ship orders.


 

 

Shipping Overview

Where We Ship From

All Stasis Science products are manufactured and shipped from our facilities in the United States.

Where We Ship To

We currently ship to:


  • United States (all 50 states)

  • International destinations (select countries)


If your country is not available at checkout, we cannot ship to that location at this time. We're working to expand our international shipping options.


 

 

Processing & Fulfillment Time

Fulfillment Process

  • Processing Time: 1-3 business days for picking, packing, and fulfillment

  • Quality Control: Each unit is inspected before shipment

  • Tracking Notification: You'll receive tracking information via email once your order ships


Processing Schedule:


  • Orders placed Monday-Friday are processed in the order received

  • Orders placed after 2:00 PM PST may not process until the next business day

  • Weekend and holiday orders begin processing the next business day

  • No processing on major U.S. holidays

What "Business Days" Means

Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and holidays don't count toward processing or delivery estimates.


 

 

Delivery Timeframes

Domestic Shipping (United States)

Standard Shipping:


  • Transit time: 3-7 business days after shipment

  • Total time (fulfillment + transit): 4-10 business days from order placement

  • Tracking included


Expedited Shipping (if available at checkout):


  • Reduces transit time only (not fulfillment time)

  • 2-3 business day transit after shipment

  • Total time: 3-6 business days from order placement

  • Additional fees apply

International Shipping

International Orders:


  • Transit time: 7-21 business days after shipment (varies by destination)

  • Total time (fulfillment + transit): 8-24 business days from order placement

  • Customs processing can add additional time

  • Tracking included (international tracking may have limited updates)


Important for International Customers:


  • You are responsible for all customs duties, taxes, import fees, and VAT

  • Customs processing times vary by country and are outside our control

  • Some countries have restrictions on electronics or consumer goods imports - you are responsible for knowing your country's regulations

  • We cannot refund orders confiscated or rejected by customs


 

 

Shipping Costs

Flat-Rate Shipping

We keep shipping simple with a flat rate for all orders:


  • $4.99 shipping on all orders, to all countries

  • Free shipping on orders of 2 or more SubZero units (domestic and international)


No weight calculations, no destination surcharges — what you see at checkout is what you pay.

Non-Refundable Shipping

All shipping charges (original outbound and return shipping) are non-refundable even if you return your order. This applies to both standard and expedited shipping.


If you refuse delivery or request package intercept, you're responsible for all shipping costs incurred.


 

 

Delivery & Tracking

Order Tracking

Once your order ships, you'll receive:


  • Email confirmation with tracking number

  • Link to track your package with the carrier

  • Estimated delivery date (subject to carrier performance)


Track your package regularly - you're responsible for monitoring delivery status.

Delivery Confirmation

Carrier tracking showing "Delivered" constitutes conclusive proof that your order was delivered to the address you provided.


Many carriers now provide:


  • Photo confirmation of package at delivery location

  • GPS coordinates of delivery

  • Timestamp of delivery


These records serve as verification of successful delivery.

Delivery Location

Packages are delivered to the address you provided at checkout. Carriers typically:


  • Deliver to your door, porch, or building entrance

  • May leave packages in mailrooms or with building staff (apartments/offices)

  • Follow delivery instructions you provide to the carrier (if any)


You are responsible for:


  • Providing a complete, accurate delivery address

  • Ensuring someone is available to receive the package, or that the location is secure

  • Monitoring tracking to know when delivery is expected

  • Retrieving packages promptly after delivery


 

 

Address Requirements & Changes

Accurate Address Information

You must provide a complete, accurate shipping address including:


  • Full name of recipient

  • Street address (we cannot ship to P.O. Boxes for most carriers)

  • Apartment, suite, or unit number (if applicable)

  • City, State, ZIP code

  • Phone number (for carrier contact if needed)


Incomplete or incorrect addresses may result in delivery delays, return to sender, or lost packages.

Address Changes

Before Shipment:


  • Contact support@stasisscience.com immediately if you need to change your address

  • We'll update the address if your order hasn't entered production yet

  • Once in production or shipped, addresses cannot be changed


After Shipment:


  • Address changes are not possible once the carrier has the package

  • Contact the carrier directly to request delivery intercept or redirect (additional fees apply)

  • We cannot guarantee successful address changes after shipment

Address Errors

If your package is returned due to an incorrect or incomplete address you provided:


  • You'll be notified of the return

  • We can reship to a corrected address

  • You're responsible for return shipping cost + new outbound shipping cost

  • A $15 reshipment processing fee applies


If the package is lost due to address error, we are not responsible for replacement.


 

 

Delivery Issues

Package Not Received

If tracking shows "Delivered" but you don't have your package:


  1. Check thoroughly:

    • All entrances to your home/building

    • With neighbors who may have accepted it

    • Mailroom or building management (apartments/offices)

    • Other household members who may have brought it inside

    • Secure locations where carriers sometimes leave packages

  2. Check carrier photo (if available):

    • Most carriers now photograph packages at delivery

    • This helps you identify where it was left

  3. Wait 24 hours:

    • Sometimes packages are marked delivered slightly before actual delivery

    • Carrier may be running behind schedule

  4. Contact us within 48 hours:


Important Limitations:


  • Claims of non-delivery must be submitted within 48 hours of tracking showing "Delivered"

  • Once tracking confirms delivery, the package is legally deemed received

  • We are not responsible for packages stolen after delivery

  • We can investigate one non-delivery claim per customer

Suspected Theft After Delivery

If you believe your package was stolen after the carrier delivered it:


  1. File a police report with your local police department

  2. Contact us at support@stasisscience.com with:

    • Your order number

    • Copy of the police report or report number

    • Tracking information showing delivery


We'll review theft claims on a case-by-case basis and may offer a one-time courtesy replacement at our discretion. However, we are not legally responsible for theft after delivery confirmation.


Prevention Tips:


  • Ship to a secure location (workplace, trusted neighbor, package locker)

  • Require signature delivery (additional fees apply - contact us for options)

  • Use Amazon Hub Locker, UPS Access Point, or FedEx Hold for Pickup if available in your area

  • Install security cameras or video doorbell

  • Arrange to be home when delivery is expected

Damaged Packages

If your package arrives visibly damaged:


  1. Take photos of the box and any damage before opening

  2. Open carefully and photograph any product damage

  3. Contact us within 7 days at support@stasisscience.com with:

    • Order number

    • Photos of damaged packaging and product

    • Description of the damage


We'll send a replacement or issue a refund at our discretion after reviewing your claim.


We are NOT responsible for:


  • Damage from improper storage after delivery

  • Damage from extreme temperatures if package was left unattended

  • Damage that occurs after delivery confirmation

Lost or Delayed Packages

Delays:


  • Carrier delays are outside our control (weather, mechanical issues, staffing, high volume periods)

  • We are not responsible for carrier delays

  • Contact the carrier directly using your tracking number for delay information


Lost Packages (tracking shows no movement for 10+ days):


  • Contact us at support@stasisscience.com

  • We'll open a trace investigation with the carrier

  • If confirmed lost, we'll send a replacement or issue a refund


Peak Season Delays: During holidays, promotional periods, and peak shopping seasons (November-December):


  • Fulfillment times may extend by 2-4 business days

  • Carrier transit times may be slower than estimates

  • We'll communicate known delays proactively


 

 

International Shipping Details

Customs & Import Regulations

You are responsible for:


  • Understanding your country's regulations on electronics and consumer goods imports

  • Providing accurate customs information if requested

  • Paying all customs duties, import taxes, VAT, and other fees

  • Complying with import value limits and quantity restrictions


We are NOT responsible for:


  • Packages confiscated or rejected by your country's customs agency

  • Delays in customs clearance

  • Additional fees imposed by your country

  • Products prohibited in your country


If your package is returned due to customs rejection or you refuse to pay customs fees, shipping costs are non-refundable and the order will be refunded minus all shipping expenses.

International Tracking

International tracking may have limited updates once the package leaves the United States. This is normal. Updates typically resume once the package enters your country's postal system.

International Returns

International return shipping is expensive (often $50+) and is your responsibility. See our Return and Refund Policy for complete details on international returns.


 

 

Special Circumstances

Refused Deliveries

If you refuse delivery of your package:


  • You're responsible for original shipping + return shipping costs

  • A 15% restocking fee applies (see Return and Refund Policy)

  • Refund (if applicable) will be minus all shipping costs and restocking fee

Undeliverable Packages

If a package is returned as undeliverable due to:


  • Multiple failed delivery attempts (no one available)

  • Incorrect address you provided

  • Refused by recipient

  • Building/address restrictions we weren't informed of


You may request reshipment:


  • You pay return shipping cost + new outbound shipping cost

  • $15 reshipment processing fee applies

  • Must provide corrected/verified address

Military Addresses (APO/FPO/DPO)

We ship to military addresses using USPS. Please note:


  • Processing and delivery times may be longer

  • Tracking updates may be limited

  • Additional delays are possible due to military routing

P.O. Boxes

Most carriers do not deliver to P.O. Boxes. If you provide a P.O. Box:


  • Order may be delayed while we contact you for a physical address

  • Package may be returned to us

  • You're responsible for reshipment costs to a valid address


Always provide a physical street address when possible.


 

 

Order Cancellation & Modification

Before Fulfillment

If your order hasn't entered fulfillment yet (within a few hours of ordering), contact support@stasisscience.com immediately to request cancellation or modification.


We'll do our best to accommodate, but cannot guarantee cancellation once fulfillment begins.

After Fulfillment Begins

Once your order is being processed:


  • Orders cannot be canceled

  • Products cannot be changed

  • Address can only be changed if not yet shipped

Subscription Orders

For subscription orders:


  • Modify or skip: Contact us at least 3 business days before next scheduled shipment

  • Cancel: Contact us at least 3 business days before next scheduled shipment

  • After processing: Once a subscription shipment enters production, it cannot be canceled


Subscription shipment dates are shown in your account and in reminder emails.


 

 

Force Majeure & Limitations of Liability

We are not responsible for delays, failures, or damages caused by circumstances beyond our reasonable control, including:


  • Natural disasters (hurricanes, earthquakes, floods, wildfires)

  • Pandemics or public health emergencies

  • War, terrorism, or civil unrest

  • Labor disputes or strikes

  • Carrier service disruptions

  • Government actions or regulations

  • Supplier or manufacturer issues

  • Technical failures or cyber attacks

  • Severe weather events


During such events, processing and delivery times may be significantly extended. We'll communicate known major disruptions when possible.


 

 

Multiple Orders & Shipment Consolidation

Each order ships separately. We do not combine multiple orders into one shipment, even if placed on the same day.


If you want all items in one shipment, place them in a single order.


 

 

Signature Requirements

Standard shipments do not require signature upon delivery. Carriers will leave packages at the delivery address.


If you want signature-required delivery:


  • Contact support@stasisscience.com before ordering

  • Additional fees apply based on carrier and destination

  • Not available for all locations


Signature delivery helps prevent theft but may cause delays if no one is available to sign.


 

 

Contact Us About Shipping

Questions or issues with your shipment?


Email: support@stasisscience.com
Response time: 12-24 hours (business days)


Please include:


  • Your order number

  • Tracking number (if available)

  • Description of the issue

  • Photos (if relevant - damaged package, etc.)


Mailing Address:
Stasis Science
9100 Wilshire Blvd. East Tower Suite 333
Beverly Hills, CA 90212
United States


 

 

Changes to This Policy

We may update this Shipping Policy periodically. Changes take effect immediately upon posting to our website. The "Last Updated" date at the top indicates the most recent revision.


For orders placed before a policy change, the policy in effect at time of order will govern that shipment.


 

 

Important Reminders

✓ Track your package - You're responsible for monitoring delivery
✓ Provide accurate addresses - Double-check before submitting
✓ Report issues quickly - 48-hour window for non-delivery claims, 7 days for damage
✓ Secure your delivery location - We're not liable for theft after delivery
✓ International customers - You pay all customs fees and duties
✓ Timeframes are estimates - Not guarantees, carrier delays happen


 

 


By placing an order with Stasis Science, you acknowledge that you have read and agree to this Shipping Policy.